Contact Us
How to Reach Us
If you have questions, feedback, billing concerns, refund requests, privacy requests, safety reports, or technical issues, contact the PromptInspire Team at support@promptinspire.app.
We read support messages carefully and use them to improve PromptInspire. If something feels confusing, unfair, broken, unsafe, or simply not good enough yet, we want to hear about it.
What to Include
To help us understand and resolve your request faster, please include:
- The email address associated with your PromptInspire account.
- A short description of what happened or what you want to share.
- Screenshots, invoice details, task details, error messages, or generation times when relevant.
- Whether your message is about billing, refunds, privacy, safety, account access, technical issues, or product feedback.
Please do not send passwords, payment card numbers, API keys, or other sensitive secrets by email.
Billing and Refund Requests
For refund reviews or billing corrections, include the purchase date, invoice or transaction identifier if available, and a brief explanation of the issue.
Refund requests are reviewed under our Refund Policy. For verified technical generation failures, our default remedy is to restore or reissue affected credits, with cash refunds considered for severe, repeated, or unresolved cases after review.
Privacy Requests
For privacy requests, such as access, correction, deletion, or data-related questions, contact us from the email address associated with your account when possible.
Our data practices are described in our Privacy Policy.
Safety Reports
If you believe PromptInspire is being used for NSFW content, harassment, scams, impersonation, rights violations, or unlawful activity, please contact us with enough detail for us to investigate.
We may review reported content, block generations, limit accounts, or take other action where needed to protect users, creators, third parties, and the platform.
Response Time
We aim to respond to support requests within 3 business days. Some requests may take longer when we need to verify account ownership, review billing records, investigate generation logs, or evaluate safety concerns.