Privacy Policy

1. Introduction

This Privacy Policy explains how PromptInspire, operated by the PromptInspire Team ("PromptInspire", "we", "us", or "our"), collects, uses, shares, and protects information when you use our website, prompt discovery experience, AI image generation tools, account features, subscriptions, credits, and related services (the "Service").

By using the Service, you agree to the collection and use of information described in this Privacy Policy.

2. Information We Collect

We collect information needed to operate PromptInspire, provide AI generation features, manage accounts and billing, protect users, and prevent misuse.

Account Information

We may collect your name, email address, profile image, login provider details, account identifiers, preferences, and settings.

Payment and Subscription Information

When you purchase a subscription or credits, payment information is processed by our payment providers. We may receive billing records, plan information, payment status, subscription status, invoice identifiers, transaction identifiers, and limited billing details. We do not intentionally store full credit card numbers on our own servers.

AI Generation Content

When you use generation features, we may process prompts, uploaded reference images, selected model settings, generation parameters, generated images, task status, credit cost, timestamps, and related technical metadata.

We use this information to generate images, show your generation history, manage credits, investigate failures, enforce safety rules, detect NSFW or unlawful misuse, and provide support.

Usage and Device Information

We may collect information about how you use the Service, including pages viewed, features used, credits consumed, generation attempts, error logs, browser type, device type, IP address, approximate location derived from IP address, operating system, referral URLs, and access times. Analytics providers may also process device and browser metadata, screen information, coarse location, session activity, and event data needed to measure website usage and product performance.

Analytics, Cookies, and Similar Technologies

We may use cookies, local storage, and similar technologies to keep you signed in, remember preferences, improve performance, understand usage, prevent fraud, and operate the Service.

We use Google Analytics 4 to understand overall website usage, traffic sources, page performance, feature usage, and conversion behavior. Google Analytics may use first-party cookies or similar identifiers to measure interactions across pages and sessions. Google Analytics 4 does not log or store individual IP addresses, but it may use IP address information to derive coarse location before discarding or otherwise processing it according to Google's controls and policies. We do not intentionally send names, email addresses, prompt text, uploaded images, payment details, or other directly identifying personal information to Google Analytics.

We may also use Microsoft Clarity to understand how visitors interact with our pages, such as clicks, scrolling, page performance, and places where users may get stuck. We use this information to improve usability, fix issues, and make PromptInspire easier to use.

Microsoft Clarity is optional. If you reject optional analytics in our cookie banner, we do not load Clarity for your browser. If you accept optional analytics, your choice is stored in your browser so we can remember it on future visits. You can change your choice by clearing this site's browser storage or contacting us for help.

You can control cookies and similar technologies through your browser settings. You may also use Google's available opt-out tools for Google Analytics where supported by your browser.

Communications

If you contact us, we may collect your email address, message content, attachments, support evidence, and other information needed to respond.

Marketing Communications

If permitted by law, we may use your email address to send product updates, feature announcements, promotional offers, onboarding tips, checkout reminders, or other marketing communications about PromptInspire. Where required, we will ask for your consent before sending marketing emails.

You can opt out of marketing emails at any time by using the unsubscribe instructions in the email or contacting us. Even if you opt out of marketing emails, we may still send transactional or service-related messages, such as account, security, billing, subscription, support, and policy notices.

3. How We Use Information

We use information to:

Provide, operate, maintain, and improve the Service.
Process prompts, reference images, generated images, and generation history.
Manage accounts, authentication, credits, subscriptions, invoices, and payments.
Provide customer support and investigate technical failures.
Detect, prevent, and respond to NSFW content, fraud, abuse, security incidents, illegal activity, and policy violations.
Communicate service updates, billing notices, support replies, and policy changes.
Send marketing communications where permitted by law or with your consent where required.
Analyze usage, performance, and product experience in aggregated, de-identified, or consent-based form.
Comply with legal obligations and enforce our Terms of Service.

We do not intentionally publish your private prompts, uploaded reference images, or generated images. We do not use your private User Content or Generated Output to train AI models unless you separately give us permission.

4. AI Providers and Service Providers

PromptInspire may share prompts, reference images, generated images, generation parameters, and related metadata with third-party AI providers and infrastructure providers only as needed to provide the Service, run generation tasks, store files, process payments, send email, authenticate users, analyze performance, secure the platform, or provide support.

These providers may process information according to their own terms, privacy policies, data retention practices, and security controls. We choose providers that are appropriate for the Service, but we do not control every aspect of their systems.

We do not sell your personal information. We may share information in the following circumstances:

With service providers that help us operate the Service, such as AI providers, hosting providers, storage providers, payment processors, authentication providers, analytics providers, email providers, and security tools.
To comply with law, legal process, regulatory requests, or enforceable government requests.
To protect the rights, safety, property, or security of PromptInspire, users, providers, or the public.
In connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction.
With your direction or consent.

6. Data Retention

We keep information for as long as needed to provide the Service, manage your account, maintain billing and tax records, resolve disputes, enforce our policies, prevent abuse, and comply with legal obligations.

Generation history, uploaded files, generated images, logs, and support records may be retained for different periods depending on account settings, storage needs, safety requirements, and technical constraints. You may contact us to request deletion of personal information, subject to legal, security, billing, and operational limits.

7. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information. However, no internet service, storage system, or transmission method is completely secure. You are responsible for keeping your account credentials confidential.

8. International Users

PromptInspire may process and store information in countries other than where you live. Data protection laws in those countries may differ from the laws in your jurisdiction. Where required, we rely on appropriate safeguards or legal bases for cross-border processing.

9. Your Privacy Rights

Depending on where you live, you may have rights to access, correct, delete, export, restrict, or object to certain processing of your personal information. You may also have the right to withdraw consent or complain to a data protection authority.

To make a privacy request, contact us at support@promptinspire.app. We may need to verify your identity before completing the request.

10. California and Other Regional Privacy Rights

If applicable law grants you additional rights, including rights under California privacy laws or other regional privacy laws, we will honor those rights to the extent required. We do not sell personal information as the term "sell" is commonly understood, and we do not knowingly sell or share personal information of children under 16.

11. Children

The Service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided personal information to us, contact us and we will take appropriate steps to delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. Your continued use of the Service after changes take effect means you accept the updated Privacy Policy.

13. Contact

If you have questions or requests about this Privacy Policy, contact us at support@promptinspire.app.